Ombudspersons - Dispute Resolution
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The Role Of the Ombudsperson
The role and scope of the Ombudsperson is that of student advocate; each campus has a Counselor who is assigned as Ombudsperson. Typical issues that the Ombudsperson (student advocate) would handle are the following:
- Problem situations of a sensitive nature
- Complaints about a course/instructor/policy/or procedure
- Student/faculty mis-communication or mis-understanding
- Appeals that have been denied
- Explanation of the College Grievance Policy
- Referrals from a Campus Dean, Judicial Affairs, Vice- President of Student Development, or a faculty member that have not been resolved at the lowest level
The Ombudsperson explores all facets of a particular problem or situation and attempts to resolve them in the most expedient way, while adhering to College policy and procedures.
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